Refund and Cancellation Policy

1. Your right to cancel

If you are a consumer, you may cancel within 14 days of the date your enrolment is confirmed (the cooling-off period) without giving a reason, and receive a full refund.

If you ask us to give you access to digital content or start live sessions within the 14 days, you acknowledge that your right to cancel is reduced in proportion to what you have used, and is lost once the digital content has been fully supplied.

2. Digital and online course refunds

You are eligible for a refund when the request is made within 14 days of purchase and less than 20% of the course content has been accessed.

You are not eligible for a refund when more than 20% of the content has been accessed, more than 14 days have passed since purchase, or a certificate has been issued. Your statutory rights for faulty or misdescribed services are not affected.

3. Cohort courses

If you cancel after the cooling-off period but before your cohort starts, you may ask to transfer to a later cohort at no charge, once. If Titans Careers cancels or postpones a cohort, you may choose a transfer to another cohort or a full refund.

Where you paid before a start date was confirmed, you may cancel for a full refund at any time until we confirm your cohort in writing and 14 days have passed.

4. Subscription cancellations

You may cancel at any time. Access continues until the end of the billing cycle, and there are no pro rata refunds for unused time. Cancel at least 24 hours before renewal to avoid charges.

5. Exceptional circumstances

We may consider refunds or deferrals outside this policy for verified medical emergencies, technical failures not caused by you, bereavement or force majeure. Supporting documentation may be required.

6. Payl8r and finance

If you paid with Payl8r finance, any refund is paid to Social Money Limited t/a Payl8r and applied to your credit agreement. You also have a separate 14-day right to withdraw from the credit agreement itself, under the Consumer Credit Act 1974, by contacting Payl8r directly.

7. How to request a refund

Email support@titanscareers.com with your full name and the email used at purchase, the course or subscription title, and your reason for the request. We respond within 3 working days. Approved refunds are made to the original payment method within 7 to 10 business days, and in any case within 14 days of our approval.

8. Dispute resolution

We will first try to resolve any disagreement with you directly. If that does not work, Alternative Dispute Resolution is available. EU consumers may also contact their national consumer centre. Nigerian consumers may contact the Federal Competition and Consumer Protection Commission, and US consumers their state consumer protection office.

9. Your statutory rights

This policy does not affect your statutory rights under UK consumer law, or any mandatory consumer law of the country where you live. We may amend this policy, with changes published on our website; the version in force when you enrolled applies to your enrolment.